Privacy Policy

Introduction

Welcome to The Elemental Space. We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.elementalspace.uk, and use our services. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

Information We Collect

We may collect and process the following data about you:

Personal Identification Information

  • Name

  • Email Address

  • Phone Number

  • Postal Address

Health Information

  • Medical History

  • Details of treatments received

Technical Data

  • IP Address

  • Browser Type and Version

  • Time Zone Setting

  • Browser Plug-in Types and Versions

  • Operating System and Platform

  • Other technology on the devices you use to access this website

Usage Data

  • Information about how you use our website, products, and services

How We Collect Your Information

We use different methods to collect data from and about you including:

  • Direct interactions. You may give us your identity, contact, and health data by filling in forms or by corresponding with us by post, phone, email, or otherwise.

  • Automated technologies or interactions. As you interact with our website, we may automatically collect technical data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.

  • Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources.

How We Use Your Information

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • To provide and manage our services to you.

  • To manage our relationship with you, including notifying you about changes to our services or our privacy policy.

  • To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data).

  • To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.

  • To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences.

Disclosure of Your Information

We may share your personal data with the parties set out below for the purposes set out in this policy:

  • Service providers who provide IT and system administration services.

  • Professional advisers including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.

  • HM Revenue & Customs, regulators, and other authorities based in the United Kingdom who require reporting of processing activities in certain circumstances.

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, accessed, altered, or disclosed in an unauthorised way. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your Data Protection Rights

Under data protection laws, you have rights including:

  • Your right of access: You have the right to ask us for copies of your personal information.

  • Your right to rectification: You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

  • Your right to erasure: You have the right to ask us to erase your personal information in certain circumstances.

  • Your right to restriction of processing: You have the right to ask us to restrict the processing of your personal information in certain circumstances.

  • Your right to object to processing: You have the right to object to the processing of your personal information in certain circumstances.

  • Your right to data portability: You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our contact details provided below.

Cookies and Tracking Technologies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, see our Cookie Policy.

Changes to This Privacy Policy

We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes to this policy. We may notify you of changes to this policy by email or through the private messaging system on our website.

Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us:

Complaints

If you have any concerns about our use of your personal information, you can make a complaint to us using the contact details above. You can also complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we have used your data.

  • ICO Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

  • ICO Helpline Number: 0303 123 1113

ICO Website: https://www.ico.org.uk